The Actual Volume Detail entity provides actual volume data. You should always use this entity along with the Actual Volume entity and either the Actual Volume Detail Schedule Zone or the Actual Volume Detail Standard Shift entity. Using them together will provide data in a schedule period for actual volume values by date, by location (above Job) in the Business Structure, and by either schedule zone or shift sets.
Data Granularity
Provides one row per location (above Job) in the Business Structure, per date, per schedule zone or shift set.
Actual Volume Detail data cannot be analyzed only by department or only by department and date because the current data model does not support aggregation at those levels. The actual volume detail data can be analyzed only by department, span (zone or shift name), and date. This is the granularity at which the data is provided.
The volume data cannot be correlated with coverage scheduled count data, workload planned count data, or workload budgeted count data.
If you plan to create a Dataview or report data object using plan volume detail, actual volume detail, and budget volume detail together, you must disable the column relationship rules.